At Venty Vapes, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund and Returns Policy outlines your options.
1. Returns Eligibility
You may request a return if:
- The product is unused, unopened, and in its original packaging.
- The return is requested within [7] days of delivery.
Exclusions:
- Customized or personalized products
- Perishable items or consumables
- Damages caused by misuse
2. How to Initiate a Return
To start a return, please contact us at:
Email: info@ventyvapes.com
Provide your order number and reason for the return. We will guide you through the process.
3. Refunds
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Please allow [7] business days for the refund to appear in your account.
- Shipping costs are non-refundable, unless the return is due to a mistake on our part.
4. Exchanges
- Exchanges for a different product or size are subject to availability.
- Contact us to arrange an exchange, and we will provide instructions for shipping the original item back.
5. Damaged or Faulty Products
If your product arrives damaged or defective, contact us immediately with photos of the damage. We will provide a replacement or full refund at no extra cost.
6. Return Shipping
- Customers are responsible for return shipping costs unless the product is faulty or we made an error.
- We recommend using a trackable shipping service to ensure the package reaches us safely.
7. Contact Us
For any questions about refunds or returns, please reach out to:
Email: info@ventyvapes.com